601 Voices: Nonotuck’s 2025–2026 Satisfaction Survey

This year, 601 people—510 caregivers, 48 family members and guardians, and 43 people receiving services—responded to our 2025–2026 Satisfaction Surveys, identifying several hallmarks of their experience with Nonotuck: respectful relationships, effective communication, individualized support, trust, and genuine partnership.

Among the three groups surveyed, caregiver results were particularly strong, with every measure receiving more than 95% favorable responses. Among the highest-rated caregiver measures were clear communication from support teams (98.6%), dignity and respect for the person supported (98.4%), positive relationships (98.4%), effective training (98.3%), and regular contact with support teams (98.2%).

Families and guardians similarly expressed strong trust in Nonotuck and confidence in personalized support, while people receiving services reported feeling respected, listened to, supported in making choices, and connected to the people supporting them.

What stands out most, however, isn’t any single percentage. It’s how closely the experiences reported by all three groups align. Caregivers described collaborative relationships with their support teams. Families and guardians emphasized trust, communication, and confidence in the support their loved ones receive. People supported by Nonotuck spoke about being treated with kindness and respect, being listened to, and having a say in the decisions that affect their lives. 

By the Numbers

601 people shared their experiences with Nonotuck.

188% increase in caregiver participation over the previous year.

95%+ favorable responses on every caregiver survey measure.

98.4% of caregivers responded favorably that Nonotuck team members treat the person they support with dignity and respect.

Next Steps

Feedback from this year’s surveys will continue to inform Nonotuck’s Quality Enhancement efforts, including opportunities to strengthen caregiver support, communication and consistency, community participation, self-advocacy, and ways for people to share feedback.

The goal isn’t simply to measure satisfaction—it’s to listen, learn, and use what we hear to continue strengthening our supports. “One of our key agency principles that I go back to often is to operate in a self-critical manner and always learn—not just be satisfied with how we’re doing,” Grayson Fleischner, Vice President of Quality Enhancement (Central/West Services) says. “Our goal is to always improve, to enhance our service delivery, to make people feel as though they’re living their fullest lives.”